Shaha Finlease: A successful & influential NBFC for 2 decades
Working within the framework of RBI-guidelines, Shaha Finlease Pvt. Ltd. started its entrepreneurial journey as a Non-Banking Financial Company, way back in 1999.
SHAHA FINLEASE strives to follow a Customer Centric Approach towards its customers.
SHAHA FINLEASE has Zero Tolerance towards Fatal errors in its business operations.
Any customer / principle can furnish his complaint to SHAHA Finlease either through call/ email or by sending a letter through Registered post to the Chief Operating Officer / Chief Executive Officer.
Every complaint received has to be addressed within the prescribed TAT.
Waivers on grieved accounts or resolution if any to the aggrieved party needs to be approved by the Management Team / Board.
PROCESS
SHAHA FINLEASE PVT LTD ( SFPL ) has a dedicated customer care number and email for customers to raise their compliant or grievances.
SFPL on receipt of the complaint , segregates the complaints on the basis of the complaints into Service Issue or Collections complaints.
The Complaint is forwarded to the concerned Manager for their feedback and on receipt of the same, the same is analysed and the reply is sent
Service related issues are forwarded to the Portfolio Manager / National Manager and the query is catered to and reply is sent to the customer.
TAT of 3 days is followed and post breach of TAT the Complaint is escalated to the Next Level and likewise.
All customer complaints and Grievances are treated on priority and actioned.